Where do we ship to
We ship only to the United States (USA) and Canada at this time.
We do not ship to U.S. Territories or Outlying Areas.
What do you charge for shipping?
Shipping on our web site is based on actual fees that UPS charges us. For example, when you place your order, the system will calculate the total weight of your package and based on your shipping selection, will queary the UPS website to calculate a total shipping cost.
We do NOT add any handling or packaging fees to what UPS charges us.
Generally we use UPS because it is trackable and insured.
How do I calculate shipping time?
We have a UPS driver at our Pompano Beach, Florida facility every weekday at about 3:45pm Eastern time. Orders that are IN STOCK that are received by 3:00 pm Eastern should ship the same business day. Orders that are in stock that are received after 3:00 pm Eastern will ship the following business day. UPS DOES NOT COUNT THE PICKUP DAY OR SATURDAY / SUNDAY WHEN CALCULATING SHIP TIMES. For example a 3 day package ordered on a Friday will arrive no later than Wednesday of the following week, a package ordered on Monday via 3 day will arrive by Thursday of the same week. Ground packages may take up to 7 days, however it is often faster.Please view our UPS Shipping Chart Estimation. CLICK HERE
Replacement Bulbs/Tubes Return Policy
There is NO returns on replacement bulbs or strobe tubes. This includes incandescent, halogen, HID, & strobe tubes. Any recieved items that arrived DOA (non-functional factory defect) will be replaced for the exact same item part #, please call us. Strobes-R-Us may request to receive back the DOA item for verification.
Merchandise Return Policy
Please first contact Strobes-R-Us for requesting a return or replacement. All merchandise must be unused, undamaged, and never installed. You have 10 days to contact Strobes-R-Us for a return on normal stock items. There is no returns on special order or wear/tear items (ie. replacement bulbs). Any received items that arrived DOA (non-functional) will be replaced for the exact same item part #. Strobes-R-Us may request to receive back the DOA item for verification. Refunds and credits will be issued in the same form of payment type as it was orginially paid. All credits or refunds at the sole discretion of Strobes-R-Us. Customer is responsible for return shipping fees via a traceable and insured shipping method. Strobes-R-Us can not be responsible for returned items that are lost or do not arrive at our office. Return shipping address is: Strobes-R-Us, 2681 Hammondville Road, Pompano Beach, Fl. 33069. Original shipping fees are non refundable. Any products that have been altered, used, installed, wires cut, or cigar plugs removed will not be accepted as a return.